Leading Self
Self Leadership
Empowered employees make greater contributions when they are productive, innovative and passionate about their work. Their level of commitment to achieving results directly helps determine an organization’s success.
Blanchard’s Self Leadership training program is designed by experts in employee motivation and engagement to ensure people develop the self-starting mindset needed to drive themselves and the organization forward. Learn how to challenge assumed constraints, figure out what is needed to succeed and proactively ask for it.
Build an empowered workforce of self-leaders that results in:
Accelerated development
Higher performance
Personal accountability
Increased innovation
Building Trust
Great leadership begins with trust in the workplace, which is a prerequisite for success. The primary factor affecting turnover is whether or not the employee and management develop a trusting relationship.
Building Trust teaches how to cultivate confidence and credibility in the workplace and repair it when it’s been compromised. Individuals can understand how their behaviors impact trust and identify areas that need attention to develop and maintain successful relationships.
Building a foundation of trust in the workplace will:
Increase performance
Retain top talent
Drive creativity & innovation
Create collaboration
Conversational Capacity®
Any work environment can be derailed by poor communication and conflict. Honest and open conversations foster teamwork, progress and trust, resulting in problem-solving and innovation.
Conversational Capacity® teaches how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions - even under high pressure. It’s balancing candor and curiosity to get the greatest benefit from challenging conversations.
Master the Conversational ‘Sweet Spot’ to create teams and individuals that:
Perform under pressure
Address tough issues in constructive ways
Work together to make informed decisions
Collaborate and innovate
Legendary Service®
Every interaction with a customer or client is an opportunity to either build loyalty or spark distrust. Delivering great customer service is vital to the success of your business but it can be a challenge if a team is not service-focused.
The Legendary Service® workshop teaches managers and front-line service providers how to take initiative, resolve problems and initiate changes that better serve their customers to keep them coming back and create a competitive edge for their organization.
Organizations benefit from this program through:
Alignment on a service-focused culture
Differentiating customers by needs and wants
Employees who build great customer relationships
Increased revenue through customer loyalty